A small, familiar care team
We match support workers by considering preferences, personality, communication, support needs and shared interests. Wherever possible, we introduce the proposed carer before care begins and welcome your feedback.
Personal, dependable home care
A small, family-run team in Altrincham. One carer matched to one family, and the truth about what we can do.
About us
We started True Care 247 because we had already done this at home, for someone we love — and we knew how rarely it is done properly.
CQC registered providerFamily run since day oneOne-hour minimum visitEnhanced DBS checked carersTrafford · Manchester · Stockport · Cheshire East · WarringtonFree home assessmentSpeak to our local team
“We would rather turn work away than take on more than we can do properly.”
Daina and Bejoy, founders
28yearsDaina's nursing experience before True Care 247
1hrOur minimum visit — no fifteen-minute calls
Why families choose us
Care that works from the front door inwards
An hour is our minimum visit
Our minimum visit is one hour, giving carers enough time to provide support without making the person feel rushed.
A care plan written with you
The care plan is written with the person receiving support. With their consent, family members, advocates and professionals can also be involved, and we review it regularly rather than only when something goes wrong.
Speak to our local team
During office hours, calls are handled by our local team in Altrincham. If we miss your call, we will respond as soon as possible.
Care services
Thirteen services, each with its own job to do
Personal care
Discreet help with washing, dressing, continence and getting ready for the day, at the pace you set.
This may be right for you if…Someone managing well at home who needs a hand at the start or end of the day.
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Companionship and home help
A cup of tea and a proper conversation, the shopping, the washing, a lift to the appointment.
This may be right for you if…Someone living alone whose days have gone quiet, or a family too far away to pop in.
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Dementia care
Familiar faces, a steady routine, and carers trained to work with the person rather than correct them.
This may be right for you if…Someone living with dementia who is safest and happiest in their own surroundings.
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Live-in care
A carefully matched carer lives in the home and provides agreed daily support, companionship and reassurance. Usually less disruptive, and often less costly, than a care home.
This may be right for you if…Someone who needs presence rather than visits, and who does not want to move.
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Night care
Sleeping nights for reassurance, or waking nights for hands-on support through until morning.
This may be right for you if…Families who are exhausted, and anyone whose difficult hours are the small ones.
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Respite care
Trusted care for a few hours, overnight, a weekend or longer, giving family carers time to rest.
This may be right for you if…Any family member, friend or unpaid carer who needs time to rest or attend to their own needs.
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Hospital to home
Practical support after a hospital discharge, helping the person recover safely and confidently at home.
This may be right for you if…Someone coming home after an operation, a fall or a long admission.
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Rapid response care
Urgent, short-notice care when a gap opens up suddenly — a carer falls ill, a hospital bed frees up faster than planned, or a family carer cannot cope for a day or two.
This may be right for you if…Anyone who needs care arranged at short notice, subject to assessment and staff availability.
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Palliative and end of life care
Comfort, dignity and calm at home, working alongside the district nurses and the hospice team.
This may be right for you if…Someone who has chosen to be at home, and the family who are with them.
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Complex care
PEG feeding, catheter and stoma care, epilepsy and moving-and-handling, delivered by carers who are trained and assessed as competent for each person’s needs.
This may be right for you if…Someone with clinical needs at home, often funded through continuing healthcare.
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Learning disability and autism support
Support to work towards your own goals, maintain important skills and enjoy greater choice — college, work, friends, the bus route.
This may be right for you if…Adults living in their own home or supported-living tenancy who need planned support.
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Holiday care
A trained carer can accompany you on a UK or overseas trip, subject to assessment, staff availability, insurance and travel requirements.
This may be right for you if…Anyone who has stopped going away because the logistics felt impossible.
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Supported living
Support for people living in their own home or supported-living tenancy, working alongside independent housing providers.
This may be right for you if…Adults moving towards independence, and the commissioners arranging it.
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Areas we cover
Across Trafford, Manchester, Stockport, Cheshire East and Warrington
We keep our carers close to the people they visit — keeping journeys manageable helps us provide reliable and consistent visits. If your town is not on the list, ring us anyway.
See all 23 areas
Trafford · Manchester · Stockport · Cheshire East · Warrington
How we work
Six simple steps to starting care
- 01
You get in touch
A phone call or a form. We listen, and we tell you honestly whether we are the right fit. There is no charge and no obligation at this stage.
- No obligation
- Honest answer
- 02
We visit and assess
Free, no obligation, in the home. We look at the needs, the risks, the stairs and the routine. The person can choose whether they would like family members, an advocate or another representative to attend.
- Free visit
- Risk assessment
- 03
We write the care plan together
We write the care plan with the person and, with their consent, involve their family or representatives. Then you get it in writing, with a costed quotation. We do not publish prices because we do not know your needs yet.
- Written quotation
- Written with you
- 04
We match the right carer
We consider preferences, personality, communication, support needs and shared interests. Wherever possible, we introduce the proposed carer before care begins and welcome your feedback.
- Matched to you
- Meet them first
- 05
Care starts
We check in during the first week, because the first week is when small things need fixing.
- First-week check-in
- Named coordinator
- 06
We review, and keep reviewing
Needs change. The plan changes with them, and you always know who to call when something is not right.
- Regular reviews
- Plan changes with you
The assessment visit is free, with no obligation to continue.
We come to the house, we take an hour or so, and you get a written quotation afterwards. If we are not the right fit we will say so and point you somewhere better.
Testimonials
No reviews to show yet
We are a young company and we would rather show you nothing than something we wrote ourselves. When the families we look after leave us a review, and tell us we may publish it, it will appear here in their own words. If we have cared for someone you love, we would be glad to hear how it went — good or otherwise.
For social workers, commissioners and discharge teams
A referral answered in hours, not weeks
We take referrals from local authorities, ICBs, hospital discharge teams, case managers and solicitors. You get a named contact, a written response and a costed proposal on a timetable you can plan around.
- 2 working hoursWe acknowledge your referral
- 1 working dayA named coordinator responds
- 2 working daysA costed proposal, or an honest no
How much does home care cost?
We do not publish rates, because a price quoted before we have met you is a guess. After the free assessment you get a written quotation covering exactly what is included. There is no charge and no obligation up to that point.
What is the shortest visit you do?
One hour. Our minimum visit is one hour because we believe meaningful and dignified support should not feel rushed.
Will it be the same carer every time?
We aim to provide a small and consistent care team. Holidays, sickness or emergencies may require another suitable carer.
Can we meet the carer beforehand?
Wherever possible, yes. For urgent care, an introduction may not always be possible before the first visit.
What happens outside office hours?
Outside office hours, our on-call service supports people who are already receiving care. New enquiries can leave a message, and our team will respond as soon as possible during office hours. If someone is seriously unwell or in immediate danger, call 999. For urgent medical advice, contact NHS 111.
How quickly can care start?
Care may begin within a few days of the assessment, depending on the person’s needs and suitable carers being available.
Are your carers DBS checked and trained?
Every carer has an enhanced DBS check, two references and a full induction before they work alone, plus ongoing training in the areas they support.
Do you work with the council or the NHS?
Yes. We accept privately funded, local-authority and eligible NHS-funded care packages.
Get in touch
Start with a conversation
No script and no pressure. Tell us what support is needed and we will tell you honestly whether we can help.
- Phone
- 0161 531 3233
- Office
- Office 3, 197-201 Manchester Road
Altrincham WA14 5NU - Hours
- Monday to Friday, 9am – 5pm
CQC registeredFamily runOne-hour minimum visitDBS checked carersFree initial assessmentHomecare Association memberWarrington Council framework provider28 years of nursing experience