Personal care
Discreet help with washing, dressing, continence and getting ready for the day, at the pace you set.
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Care services
Palliative and end of life care
Comfort, dignity and calm at home, working alongside the district nurses and the hospice team.
Most people, asked where they would want to be, say home. Making that possible takes careful planning and a team that works closely with the person, their family and healthcare professionals.
We are the hands-on care in the house: personal care, comfort, presence, and support for the family who are living through it. The clinical side stays with the district nurses, the GP and the hospice — and we make sure everyone is talking to each other.
Who this suits
- Someone who has chosen to be at home for the last months, weeks or days
- Families who would like practical support, allowing them to spend more meaningful time with their loved one
- People receiving support from a hospice-at-home team who also need additional personal care and companionship
- People receiving clinical support, including anticipatory medicines or a syringe driver managed by the appropriate nursing team
When it is not the right answer. We do not give injections or manage syringe drivers — that is district nursing. What we do is make sure someone is there in between, which is usually the gap families feel most.
What is included
What palliative and end of life care covers
The care plan is written with you, so this is a starting point rather than a fixed list.
Comfort and personal care
Gentle washing, mouth care, repositioning, skin-care support and pressure-area monitoring, following the agreed care plan and professional guidance, at whatever pace the day allows.
Being there
Sitting with someone so they are not alone, and so the family can sleep, eat, or go outside for ten minutes.
Working with the nurses
We record what we see and pass it on, so the district nursing team are not working blind between visits.
Support for the family
Practical help with the house and the day, and clear updates about the care being provided, with any changes or concerns reported promptly to the family and healthcare team.
Nights
Waking or sleeping nights so the family are not doing every night themselves.
After
Following a death, we will treat the person and their family with dignity and compassion, follow the agreed procedures and provide appropriate practical support during this difficult time.
Questions
What families ask about palliative and end of life care
If yours is not here, ring 0161 531 3233 and ask.
Who manages pain relief and other medicines?
District nurses, GPs and hospice teams manage injections, syringe drivers and changes to medicines. Our carers provide agreed medication support and report any concerns.
What happens if the person’s condition changes suddenly?
We follow the person’s care plan, contact the appropriate healthcare professional and inform the family. In an emergency, we call 999.
Can you work with district nurses, GPs and hospice teams?
Yes. With the person’s consent, we work closely with everyone involved in their care.
Can you provide waking-night or sleeping-night support?
Yes. We can arrange waking or sleeping-night care following an assessment of the person’s needs.
Can care begin following a hospital discharge?
Yes. Care can begin once we have completed a safe assessment and suitable carers are available.
How are consent and advance-care wishes respected?
We listen to the person and respect their choices and advance-care wishes. Where needed, we follow the Mental Capacity Act and best-interest process.
What support is available for family carers?
We can provide personal care, comfort, companionship and overnight support, giving family members time to rest.
What happens when the person dies at home?
We follow the agreed plan, contact the appropriate healthcare professional and family, and protect the person’s dignity throughout.
How quickly can palliative care start?
We give urgent palliative-care enquiries priority and will explain honestly how quickly suitable support can begin.
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Dementia care
Familiar faces, a steady routine, and carers trained to work with the person rather than correct them.
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Registered with the Care Quality CommissionCQC regulates True Care 247 Limited to provide care at True Care 247 — Main Office.
True Care 247 is registered with the CQC to provide regulated care. We have not yet received our first inspection or rating.View our CQC registrationProvider ID 1-19060952906
Homecare Association memberMember of the UK’s membership body for home care providers, and signed up to its code of practice.
Approved Warrington Council providerAwarded Lots 1 and 2 for outreach, autism support, personal care and complex care, subject to individual assessment and our current registration scope.- CQC registeredRegulated provider, ID 1-19060952906
- Family runFounded and still run by the same family
- One-hour minimum visitEnough time to provide support without feeling rushed
- DBS checked carersEnhanced checks, references, ongoing training
- Free initial assessmentNo obligation, done in your own home
- Homecare Association memberSigned up to the sector’s code of practice
- Warrington Council framework providerApproved for relevant outreach, personal and complex-care arrangements, subject to individual assessment and our current registration scope
- 28 years of nursing experienceTrue Care 247 was co-founded by Daina, whose nursing experience helps shape how we assess, plan and oversee care
Talk to us about palliative and end of life care
The assessment visit is free and there is no obligation to continue. If we are not the right fit we will say so and point you somewhere better.