Supported living

We provide care and support rather than acting as the landlord. Where appropriate, we can work alongside the person, their family, the local authority and an independent housing provider to explore suitable accommodation. The tenancy agreement is always separate from the care contract, rent and housing costs are separate from care charges, the tenant keeps normal housing rights and responsibilities, and changing care provider should not automatically affect the tenancy.

Support may be funded by the local authority, NHS Continuing Healthcare, a personal budget or privately. Rent and household costs are normally arranged separately. We can discuss this with you during the assessment.

Yes. Support should be reviewed as the person’s needs, goals and independence change. Any increase in funded hours will normally require agreement from the relevant commissioner.

Referrals can come from the person, their family, a social worker, the NHS or another professional. We begin by listening to what the person wants from their life and the support they may need. We then complete an assessment covering their health, communication, daily routines, goals, risks and preferences before agreeing a personalised support plan.

Support may be provided one-to-one or shared with other people living in the home. This depends on the person’s assessed needs and agreed funding. We will explain clearly which support hours are individual and which are shared.

Sleeping-night support is suitable when someone needs reassurance or occasional assistance during the night. A waking-night carer remains awake and available throughout the shift. The right arrangement will be agreed following an assessment and reviewed if the person’s needs change.

For shared homes, we consider personalities, routines, communication, interests and support needs. Wherever possible, people will have opportunities to meet and spend time together before deciding whether they feel comfortable sharing a home.

Yes, with the person’s consent, we welcome the involvement of family members, advocates and professionals. The person receiving support remains at the centre of every decision. If someone has difficulty making a particular decision, we follow the Mental Capacity Act and involve them as fully as possible. Any decision made on their behalf must be in their best interests.

We support people to make choices, develop everyday skills and take positive, carefully considered risks. This may include cooking, travelling, managing money, attending appointments, studying, working or taking part in the community. Our aim is to help the person build confidence and do more for themselves, without taking over unnecessarily.

Moving into a new home is carefully planned around the person. This may include visits, meeting housemates and staff, short stays and gradually introducing new routines. We work with the person, their family, housing provider and professionals to agree a transition plan that feels safe and manageable.

People receiving our supported living service have access to an out-of-hours on-call service for urgent care-related concerns. Each person has an individual emergency plan explaining who to contact and what staff should do. In a medical emergency, staff will contact the appropriate emergency service and notify the relevant people.