For social workers, commissioners and discharge teams
Refer to us
Everything a social worker, commissioner, discharge team or case manager needs to place someone with us — what we take, how fast we answer, and how to send it over.
Our commitment
Timescales you can plan around
These are the real numbers, not aspirations. If we are going to miss one, we will ring you before we do.
- 012 working hoursWe acknowledge your referral
- 021 working dayA named coordinator responds
- 032 working daysA costed proposal, or an honest no
These times apply during our normal office hours.
Out of hours
Outside office hours, our on-call service supports people who are already receiving care. New enquiries can leave a message, and our team will respond as soon as possible during office hours. If someone is seriously unwell or in immediate danger, call 999. If you need urgent medical advice and are unsure what to do, contact NHS 111.
What we take
Referral routes we work with
We cover Trafford, Manchester, Stockport, Cheshire East, Warrington, and we take 13 service types across visiting, live-in and complex care.
Local authority packages
Adult social care packages across Trafford, Cheshire East, Warrington, Manchester and Stockport, including framework and spot purchase.
Continuing healthcare
ICB-funded CHC packages and personal health budgets, including complex and delegated clinical tasks with clinician sign-off.
Hospital discharge
D2A and discharge-to-assess referrals. Ring us while the discharge date is still being discussed, not on the day.
Case management
Post-injury and litigation packages, working to a case manager’s plan with the reporting that requires.
Direct payments
Families and individuals commissioning their own support with a direct payment or personal budget.
Supported living
Support for people living in their own home or supported-living tenancy, single or shared, working alongside independent housing providers.
What to expect
How we work with you
The things that make a provider easy or difficult to work with, written down so you can hold us to them.
A named coordinator
One person who knows the case, with a direct number. You will not be re-explaining it to whoever picks up.
An honest yes or no
If we cannot staff it safely we say so quickly, so you are not holding a placement open on a maybe.
Trained before we start
Where clinical tasks are delegated, carers receive individual training and competency assessment from an appropriate healthcare professional. We do not start and learn.
Reporting that is usable
Daily notes, MAR charts, incident and safeguarding reporting in a format that stands up at a review.
We flag deterioration
We report signs of deterioration promptly so the person can receive appropriate support as early as possible, rather than waiting for a review.
Realistic capacity answers
We tell you what we can genuinely staff this week, not what we hope to recruit next month.
Make a referral
Send it over and we will come back to you
Use the form, or ring the office if it is urgent or a discharge is imminent. Please do not send patient-identifiable detail by email — we will set up a secure route once we have acknowledged the referral.
- Referrals line
- 0161 531 3233
- Office hours
- Monday to Friday, 9am – 5pm
True Care 247 is registered with the CQC to provide regulated care. We have not yet received our first inspection or rating.