Personal care
Discreet help with washing, dressing, continence and getting ready for the day, at the pace you set.
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Care services
Hospital to home
Practical support after a hospital discharge, helping the person recover safely and confidently at home.
Returning home from hospital can feel difficult, especially when medication, mobility or daily routines have changed. We can help prepare the home, arrange essential shopping and make sure practical support is ready.
We cover that gap. Often it is short — two or three weeks — and then it stops, because the point is to help the person recover, rebuild confidence and become as independent as possible rather than to start a permanent package.
Who this suits
- Someone coming home after a fall, a fracture or an operation
- A discharge that is happening faster than the family can arrange things
- Someone who lives alone and has no one to check in for the first fortnight
- Hospital discharge teams needing a provider who can start at short notice
When it is not the right answer. We are not a reablement therapy service. If someone needs physiotherapy or occupational therapy input, that comes through the hospital or the community team — we support the plan, we do not replace it.
What is included
What hospital to home covers
The care plan is written with you, so this is a starting point rather than a fixed list.
A home that is ready
Preparing the home, with permission, so it is warm, comfortable and ready for the person’s return — heating on, bed made, and something in the fridge.
The new medication
Medication support during the changeover period, where agreed following an assessment and included in the care plan. All medication support is recorded appropriately.
Checking the home
We identify and report possible hazards in the home and follow any guidance provided by the hospital, physiotherapist or occupational therapist.
Personal care while you recover
Washing and dressing help for as long as it takes, and no longer.
Meals and fluids
We prepare suitable meals and encourage regular drinks, following any dietary or professional guidance.
Follow-up appointments
Getting you there, and making sure what was said gets written down.
How quickly can you start?
We may be able to begin within 24 to 48 hours, subject to a safe assessment and suitable carers being available. Ring us as soon as a discharge date is being discussed rather than on the day.
How does the hospital referral process work?
The hospital team can contact us directly. We then complete an assessment and agree a safe discharge care plan.
Can families contact you directly?
Yes. The person or their family can contact us without a professional referral.
What information is needed before discharge?
We need details about the person’s health, medication, mobility, daily routine and support needs.
Can you help with medication?
Yes. Medication support is provided following an assessment and recorded in the care plan.
Can you provide personal care and meal support?
Yes. We can help with washing, dressing, continence, meals and drinks during recovery.
Can you provide overnight care?
Yes. Sleeping-night or waking-night support may be arranged following an assessment.
Can you support mobility and moving and handling?
Yes. Carers follow the agreed moving-and-handling plan and use suitable equipment.
What happens if the person becomes unwell again?
We follow the care plan, contact the appropriate healthcare professional and inform the family. In an emergency, we call 999.
How will the family receive updates?
With the person’s consent, we provide agreed updates and report any important changes promptly.
Can it be short term?
Yes, and often it should be. We review the care with the person, their family and relevant professionals and agree when support can be reduced or ended.
Can support continue if longer-term care is needed?
Yes. We can review the care plan and arrange ongoing support where appropriate.
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Registered with the Care Quality CommissionCQC regulates True Care 247 Limited to provide care at True Care 247 — Main Office.
True Care 247 is registered with the CQC to provide regulated care. We have not yet received our first inspection or rating.View our CQC registrationProvider ID 1-19060952906
Homecare Association memberMember of the UK’s membership body for home care providers, and signed up to its code of practice.
Approved Warrington Council providerAwarded Lots 1 and 2 for outreach, autism support, personal care and complex care, subject to individual assessment and our current registration scope.- CQC registeredRegulated provider, ID 1-19060952906
- Family runFounded and still run by the same family
- One-hour minimum visitEnough time to provide support without feeling rushed
- DBS checked carersEnhanced checks, references, ongoing training
- Free initial assessmentNo obligation, done in your own home
- Homecare Association memberSigned up to the sector’s code of practice
- Warrington Council framework providerApproved for relevant outreach, personal and complex-care arrangements, subject to individual assessment and our current registration scope
- 28 years of nursing experienceTrue Care 247 was co-founded by Daina, whose nursing experience helps shape how we assess, plan and oversee care
Talk to us about hospital to home
The assessment visit is free and there is no obligation to continue. If we are not the right fit we will say so and point you somewhere better.