Personal care
Discreet help with washing, dressing, continence and getting ready for the day, at the pace you set.
This may be right for you if…Someone managing well at home who needs a hand at the start or end of the day.
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Care services
Care and support built around your life
Everyone’s situation is different. Whether you need a little help at home, specialist support or full-time care, we will listen and help you find the right service.
Day to day
Day to day
Regular visits that keep an ordinary week working.
Companionship and home help
A cup of tea and a proper conversation, the shopping, the washing, a lift to the appointment.
This may be right for you if…Someone living alone whose days have gone quiet, or a family too far away to pop in.
Learn moreAround the clock
Around the clock
When visits are no longer enough and someone needs to be there.
Live-in care
A carefully matched carer lives in the home and provides agreed daily support, companionship and reassurance. Usually less disruptive, and often less costly, than a care home.
This may be right for you if…Someone who needs presence rather than visits, and who does not want to move.
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Night care
Sleeping nights for reassurance, or waking nights for hands-on support through until morning.
This may be right for you if…Families who are exhausted, and anyone whose difficult hours are the small ones.
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Supported living
Support for people living in their own home or supported-living tenancy, working alongside independent housing providers.
This may be right for you if…Adults moving towards independence, and the commissioners arranging it.
Learn moreSpecialist
Specialist
Conditions and needs that require carers trained for them specifically.
Dementia care
Familiar faces, a steady routine, and carers trained to work with the person rather than correct them.
This may be right for you if…Someone living with dementia who is safest and happiest in their own surroundings.
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Palliative and end of life care
Comfort, dignity and calm at home, working alongside the district nurses and the hospice team.
This may be right for you if…Someone who has chosen to be at home, and the family who are with them.
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Complex care
PEG feeding, catheter and stoma care, epilepsy and moving-and-handling, delivered by carers who are trained and assessed as competent for each person’s needs.
This may be right for you if…Someone with clinical needs at home, often funded through continuing healthcare.
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Learning disability and autism support
Support to work towards your own goals, maintain important skills and enjoy greater choice — college, work, friends, the bus route.
This may be right for you if…Adults living in their own home or supported-living tenancy who need planned support.
Learn moreShort term
Short term
A defined period with a clear end, not an open-ended package.
Respite care
Trusted care for a few hours, overnight, a weekend or longer, giving family carers time to rest.
This may be right for you if…Any family member, friend or unpaid carer who needs time to rest or attend to their own needs.
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Hospital to home
Practical support after a hospital discharge, helping the person recover safely and confidently at home.
This may be right for you if…Someone coming home after an operation, a fall or a long admission.
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Rapid response care
Urgent, short-notice care when a gap opens up suddenly — a carer falls ill, a hospital bed frees up faster than planned, or a family carer cannot cope for a day or two.
This may be right for you if…Anyone who needs care arranged at short notice, subject to assessment and staff availability.
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Holiday care
A trained carer can accompany you on a UK or overseas trip, subject to assessment, staff availability, insurance and travel requirements.
This may be right for you if…Anyone who has stopped going away because the logistics felt impossible.
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How we work
Whichever service you need, it starts the same way
- 01
You get in touch
A phone call or a form. We listen, and we tell you honestly whether we are the right fit. There is no charge and no obligation at this stage.
- 02
We visit and assess
Free, no obligation, in the home. We look at the needs, the risks, the stairs and the routine. The person can choose whether they would like family members, an advocate or another representative to attend.
- 03
We write the care plan together
We write the care plan with the person and, with their consent, involve their family or representatives. Then you get it in writing, with a costed quotation. We do not publish prices because we do not know your needs yet.
- 04
We match the right carer
We consider preferences, personality, communication, support needs and shared interests. Wherever possible, we introduce the proposed carer before care begins and welcome your feedback.
- 05
Care starts
We check in during the first week, because the first week is when small things need fixing.
- 06
We review, and keep reviewing
Needs change. The plan changes with them, and you always know who to call when something is not right.
- CQC registeredRegulated provider, ID 1-19060952906
- Family runFounded and still run by the same family
- One-hour minimum visitEnough time to provide support without feeling rushed
- DBS checked carersEnhanced checks, references, ongoing training
- Free initial assessmentNo obligation, done in your own home
- Homecare Association memberSigned up to the sector’s code of practice
- Warrington Council framework providerApproved for relevant outreach, personal and complex-care arrangements, subject to individual assessment and our current registration scope
- 28 years of nursing experienceTrue Care 247 was co-founded by Daina, whose nursing experience helps shape how we assess, plan and oversee care
Not sure which one you need?
Most people are not, and that is what the free assessment is for. Tell us what support is needed and we will tell you honestly what would help. We aim to provide a small and consistent care team rather than a different face each time.