Personal care
Discreet help with washing, dressing, continence and getting ready for the day, at the pace you set.
Learn more
Care services
Complex care
PEG feeding, catheter and stoma care, epilepsy and moving-and-handling, delivered by carers who are trained and assessed as competent for each person’s needs.
Complex care means clinical tasks delegated to trained carers, in someone’s own home, usually over years rather than weeks. Because these needs can carry additional risks, every package is carefully assessed, planned and monitored.
Where clinical tasks are delegated, carers receive individual training and competency assessment from an appropriate healthcare professional. We do not send anyone to a task they have not been assessed as competent for, and we will not take a package we cannot staff safely.
Who this suits
- Adults and children with long-term clinical needs living at home
- Families managing a package themselves who need trained, reliable staff
- Continuing healthcare and personal health budget packages
- Case managers arranging care after a serious injury
When it is not the right answer. We will only begin care when suitably trained and competent carers are available. If that means saying no to a package, we will tell you honestly rather than take it on.
What is included
What complex care covers
The care plan is written with you, so this is a starting point rather than a fixed list.
PEG and enteral feeding
Feeds, flushes, pump management and PEG-site care, trained on the individual’s regime.
Catheter and stoma care
Routine care, bag changes and monitoring, with escalation routes agreed in advance.
Epilepsy support
Seizure recognition, recording, and rescue medication where trained and authorised.
Moving and handling
Support using the agreed moving-and-handling plan, suitable equipment and trained staff — hoists, slings, slide sheets and transfers.
Tracheostomy and suction
Where an appropriate healthcare professional has trained the team and assessed each carer as competent, and never otherwise.
Continuing healthcare packages
We work with ICB-funded packages and personal health budgets, and we can talk you through both.
How do referrals and assessments work?
Referrals can come from the person, family, NHS, social worker or case manager. We complete a full assessment before agreeing the care plan.
How quickly can complex care begin?
This depends on the assessment, training required and staff availability. We will always explain the expected start date clearly.
How are carers trained and assessed?
Carers receive training for the person’s individual needs. Their competency is assessed before they provide delegated clinical support.
How are medication and rescue medication managed?
Medication support is agreed during the assessment and recorded in the care plan. Rescue medication is only given by trained and authorised carers.
Can you provide two carers?
Yes. If two carers are required for safe moving and handling or another assessed need, this can be arranged.
What happens if a regular carer is ill?
We arrange cover from another suitably trained and competent member of the care team.
What happens in an emergency?
Carers follow the person’s emergency plan, contact the appropriate healthcare professional and call 999 when necessary.
Is out-of-hours support available?
Yes. People receiving our care have access to an on-call service for urgent care-related concerns.
Is short-term or respite complex care available?
Yes, subject to assessment, suitable staff and any required clinical training being completed.
Do you take continuing healthcare packages?
Yes, and personal health budgets. See our professionals page for referral timescales.
Can you support children?
Yes, with the same rule — trained on the individual, assessed as competent, and reviewed.
How is the care reviewed?
We review the care regularly and whenever the person’s health, needs, medication or circumstances change.
Other services
You might also be looking for
Companionship and home help
A cup of tea and a proper conversation, the shopping, the washing, a lift to the appointment.
Learn more
Dementia care
Familiar faces, a steady routine, and carers trained to work with the person rather than correct them.
Learn more
Registered with the Care Quality CommissionCQC regulates True Care 247 Limited to provide care at True Care 247 — Main Office.
True Care 247 is registered with the CQC to provide regulated care. We have not yet received our first inspection or rating.View our CQC registrationProvider ID 1-19060952906
Homecare Association memberMember of the UK’s membership body for home care providers, and signed up to its code of practice.
Approved Warrington Council providerAwarded Lots 1 and 2 for outreach, autism support, personal care and complex care, subject to individual assessment and our current registration scope.- CQC registeredRegulated provider, ID 1-19060952906
- Family runFounded and still run by the same family
- One-hour minimum visitEnough time to provide support without feeling rushed
- DBS checked carersEnhanced checks, references, ongoing training
- Free initial assessmentNo obligation, done in your own home
- Homecare Association memberSigned up to the sector’s code of practice
- Warrington Council framework providerApproved for relevant outreach, personal and complex-care arrangements, subject to individual assessment and our current registration scope
- 28 years of nursing experienceTrue Care 247 was co-founded by Daina, whose nursing experience helps shape how we assess, plan and oversee care
Talk to us about complex care
The assessment visit is free and there is no obligation to continue. If we are not the right fit we will say so and point you somewhere better.