Companionship and home help
A cup of tea and a proper conversation, the shopping, the washing, a lift to the appointment.
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Care services
Personal care
Help with washing, dressing and getting ready for the day — at the pace you set, from a familiar and carefully matched carer.
Personal care is the part people put off asking about. It is also the part that, done well, gives a day its shape: up, washed, dressed, breakfast, and out into the rest of it.
We provide personal care with the dignity, patience and respect we would want for someone in our own family. The same carer wherever we can, so you are not explaining yourself again each morning. Time to do it properly rather than a rush to the next call. And a plain conversation at the start about exactly what you want help with and what you would rather do yourself.
Who this suits
- Someone managing well at home who needs a hand at one or both ends of the day
- A family carer who needs support with the physical aspects of providing care
- Someone home from hospital who needs help for a few weeks while they get their strength back
- Anyone who wants to stay at home and needs personal care to make that possible
When it is not the right answer. If someone needs help at unpredictable times through the day and night, visiting personal care will not be enough on its own — live-in or night care is the honest answer, and we will say so.
What is included
What personal care covers
The care plan is written with you, so this is a starting point rather than a fixed list.
Washing and bathing
A strip wash, a shower or a bath, with as much or as little help as you need, while always protecting your privacy, dignity and choices.
Dressing and grooming
Help choosing clothes, dressing, hair care and shaving, so you can feel comfortable and ready for the day.
Continence support
Discreet, unhurried, and without any fuss made about it. Our carers are trained in continence care and skin integrity.
Medication
Medication prompting or administration, where agreed following an assessment and included in the care plan. All medication support is recorded appropriately.
Moving safely
Support to transfer, stand and walk, including hoists and slide sheets where the assessment calls for them.
Breakfast and a start to the day
A proper cup of tea, something to eat, and the curtains open. Small things that are not small.
Will it be the same carer?
That is what we build the rota around. Holidays and sickness happen, and when they do we tell you in advance who is coming instead.
Can I ask for a male or female carer?
Yes. We will discuss your preferences during the assessment and do our best to match you with a suitable male or female carer.
What is the shortest visit?
Our minimum visit is one hour. This gives our carers enough time to provide safe, unhurried support and spend meaningful time with you.
Other services
You might also be looking for
Dementia care
Familiar faces, a steady routine, and carers trained to work with the person rather than correct them.
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Live-in care
A carefully matched carer lives in the home and provides agreed daily support, companionship and reassurance. Usually less disruptive, and often less costly, than a care home.
Learn more
Registered with the Care Quality CommissionCQC regulates True Care 247 Limited to provide care at True Care 247 — Main Office.
True Care 247 is registered with the CQC to provide regulated care. We have not yet received our first inspection or rating.View our CQC registrationProvider ID 1-19060952906
Homecare Association memberMember of the UK’s membership body for home care providers, and signed up to its code of practice.
Approved Warrington Council providerAwarded Lots 1 and 2 for outreach, autism support, personal care and complex care, subject to individual assessment and our current registration scope.- CQC registeredRegulated provider, ID 1-19060952906
- Family runFounded and still run by the same family
- One-hour minimum visitEnough time to provide support without feeling rushed
- DBS checked carersEnhanced checks, references, ongoing training
- Free initial assessmentNo obligation, done in your own home
- Homecare Association memberSigned up to the sector’s code of practice
- Warrington Council framework providerApproved for relevant outreach, personal and complex-care arrangements, subject to individual assessment and our current registration scope
- 28 years of nursing experienceTrue Care 247 was co-founded by Daina, whose nursing experience helps shape how we assess, plan and oversee care
Talk to us about personal care
The assessment visit is free and there is no obligation to continue. If we are not the right fit we will say so and point you somewhere better.